This Privacy Policy explains how Jacob Kelso PLLC (Jake Kelso, Realtor with Realty ONE Group) ("Jake Kelso," "I," "me," or "my"), collects, uses, and protects the personal information you provide through meetkelso.com (the "Site") and through phone, email, and text message communications. By using this Site or submitting your information, you agree to the practices described here.
1. Information I Collect
Information you provide directly. When you fill out a contact form, request a free guide, request a home valuation, complete a quiz, or otherwise reach out, I may collect:
- Your name, email address, and phone number (phone number is always optional)
- Your real estate goals, timeline, property address, and any message you choose to share
- Your communication preferences
Information collected automatically. Like most websites, the Site may automatically collect basic technical information such as your IP address, browser type, device type, pages visited, and referring website through cookies and similar technologies.
2. How I Use Your Information
I use the information I collect to:
- Respond to your inquiries and provide real estate services
- Contact you by phone call, email, and text message about your real estate needs, when you have agreed to be contacted
- Send property listings, market updates, home value reports, and guides you request
- Manage my client relationships in my customer relationship management (CRM) system
- Improve the Site and my services
- Comply with legal, licensing, and regulatory obligations
3. Text Message (SMS) Communications
If you provide your phone number and agree to be contacted, you consent to receive calls and text messages from Jacob Kelso PLLC (Jake Kelso, Realtor with Realty ONE Group) for real estate services. This may include responses to your inquiry, appointment scheduling and reminders, property information, and follow up about your real estate goals.
- Consent is optional. Agreeing to receive text messages is never a condition of submitting a form or of buying or selling property. You may submit any form on this Site without providing a phone number.
- Message frequency varies based on your inquiry and our conversation.
- Message and data rates may apply depending on your mobile carrier and plan.
- To opt out, reply STOP to any text message at any time. You will receive one final message confirming you have been unsubscribed, and you will receive no further texts unless you opt in again.
- For help, reply HELP to any text message, or contact me at (480) 298-9045 or jakekelsorealtor@gmail.com.
- Mobile carriers are not liable for delayed or undelivered messages.
You can also opt out of email communications at any time by clicking the unsubscribe link in any email.
SMS Terms and Conditions
- We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
- You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at jakekelsorealtor@gmail.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy: https://meetkelso.com/privacy-policy
4. How I Share Information
I do not sell, rent, or trade your personal information. I only share information as needed to serve you, including with:
- Service providers that help me operate my business, such as my CRM, website form processing, email, and text messaging platforms. These providers may only use your information to perform services for me.
- Transaction parties such as lenders, title and escrow companies, inspectors, and other agents, only when you are working with me on a transaction and the information is needed to complete it.
- My brokerage, Realty ONE Group, as required for compliance and recordkeeping.
- Legal authorities when required by law, subpoena, or to protect rights and safety.
All of the categories above exclude text messaging originator opt-in data and consent, which is never shared with third parties for marketing purposes.
5. Cookies and Third-Party Tools
The Site may use cookies and third-party tools, including a home valuation widget, a reviews display, and form processing services. These tools may collect information according to their own privacy policies. You can set your browser to refuse cookies, though some features of the Site may not work as intended.
6. Data Security
I use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed.
7. Data Retention
I keep your information only as long as needed to provide services, maintain business records, and meet legal and licensing requirements, after which it is deleted or anonymized.
8. Your Choices and Rights
- Opt out of text messages at any time by replying STOP
- Unsubscribe from emails using the link in any email
- Request access to, correction of, or deletion of your personal information by contacting me using the information below
9. Children's Privacy
This Site is not directed to children under 13, and I do not knowingly collect personal information from children.
10. Changes to This Policy
I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Me
If you have questions about this Privacy Policy or how your information is handled, contact:
Jacob Kelso PLLC
Jake Kelso, Realtor | Realty ONE Group
Gilbert, AZ 85296
Phone / Text: (480) 298-9045
Email: jakekelsorealtor@gmail.com
Arizona DRE License #SA702832000